Customer Success Manager

Gurugram, India

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquiring a thorough understanding of key customer needs and requirements

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives

Gather, report and communicate customers' feedback on service, technology and product delivery

Strong understanding of Technologies, in order to support clients with prospect solutions

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize the Business revenue

Why You Should Join OrangeMantra?

  • Professional development and career growth
  • Exposure to cutting-edge tools and technologies
  • Flexibility and creative liberty as a professional
  • A work culture comprising diversity and dynamism
  • Periodic rewards and recognitions for performers
  • Health insurance and other employer-provided benefits

What We Offer

At OrangeMantra, we continually encourage our colleagues to focus on what they are most passionate about.
Our colleagues’ passion and professional ambition have been crucial driving forces in our journey as an innovation-loving tech solutions company.

Creative freedom

People love to work at OM
because here they get
freedom of expression and
an opportunity to
show their creativity
as well.

Events & Celebrations

We are a team that works
together and plays together,
with regular virtual and
hybrid get-togethers,
and festive celebrations
on special occasions.

Rewards & Recognition

We understand that people love
to be appreciated and
this is something we do
well as we value
achievers and contributors.

Physical & Mental wellness

Wellness is a prime concern for
us, and we organize
regular health checkups
and fitness-focused
activities to promote a
healthy lifestyle.