Delivery Head

Gurugram, India

Job Description :-

Role 

This role is responsible for leading an account with high complexity involving managed services, large program delivery, represent us and deal with CXO/SVP of the client organization. Also accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap. 

Responsibilities and Duties

Key Responsibilities

  • Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction. 

  • Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction. 

  • Responsible for people processes in the account, employee attrition rate, people and competency development and engagement. 

  • Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side. 

  • Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management. 

  • Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.

Competencies:

Functional Competencies

  • Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence

  • Business Development: Business Intelligence 

  • Business Management: Results Focused, Portfolio Management, Partnership Management, Risk Management 

Technical Competences

  • Fundamental project management skills 

  • Project management tools & techniques such as Wrike, Atlassian Jira, MS Project etc. 

  • Excellent client-facing and internal communication skills 

  • Worked in an agile environment 

  • Working knowledge of SDLC and Architecture 

  • Understanding of the latest and upcoming technology developments 

People Management Competencies

  • Managerial Courage

  • Empathy

  • Emotional Intelligence

  • Motivate and Direct

  • Build an Enabling Workplace

  • Build Capability

  • Manage Performance

  • Accountability

  • Lead with Humility 

Experience, Qualifications Required

  • 12+ years of experience  

  • Enterprise Portfolio Management 

  • Leading and managing teams in multiple technologies  

  • In-depth understanding and experience of the SDLC 

  • Previous in-depth experience with upselling and key account management  

B. Tech / MCA is the minimum eligibility criteria 

Preferred 

  • Leading and managing teams across multiple locations 

  • PMP / Lean Sigma / Prince II Certification 

Customer Relationship
    
Personal Evolution
    
Autonomy
    
Administrative Work
    
Technical Expertise
    

Why You Should Join OrangeMantra?


  • Professional development and career growth
  • Exposure to cutting-edge tools and technologies
  • Flexibility and creative liberty as a professional
  • A work culture comprising diversity and dynamism
  • Periodic rewards and recognitions for performers
  • Health insurance and other employer-provided benefits

What We Offer


At OrangeMantra, we continually encourage our colleagues to focus on what they are most passionate about. Our colleagues’ passion and professional ambition have been crucial driving forces in our journey as an innovation-loving tech solutions company.

Creative Freedom

People love to work at OM because here they get freedom of expression and an opportunity to show their creativity as well.

Events & Celebrations

We are a team that works together and plays together, with regular virtual and hybrid get-togethers, and festive celebrations on special occasions.

Rewards & Recognition

We understand that people love to be appreciated and this is something we do well as we value achievers and contributors.

Physical & Mental wellness

Wellness is a prime concern for us, and we organize regular health checkups and fitness-focused activities to promote a healthy lifestyle.