Delivery Head

Job Description :-

Role 

This role is responsible for leading an account with high complexity involving managed services, large program delivery, represent us and deal with CXO/SVP of the client organization. Also accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap. 

Responsibilities and Duties

Key Responsibilities

• Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction. 

• Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction. 

• Responsible for people processes in the account, employee attrition rate, people and competency development and engagement. 

• Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side. 

• Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management. 

• Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.

Competencies:

Functional Competencies

• Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence

• Business Development: Business Intelligence 

• Business Management: Results Focused, Portfolio Management, Partnership Management, Risk Management 
  

Technical Competences

• Fundamental project management skills 
  

• Project management tools & techniques such as Wrike, Atlassian Jira, MS Project etc. 
  

• Excellent client-facing and internal communication skills 
  

• Worked in an agile environment 
  

• Working knowledge of SDLC and Architecture 
  

• Understanding of the latest and upcoming technology developments 
  

People Management Competencies

• Managerial Courage
  

• Empathy
  

• Emotional Intelligence
  

• Motivate and Direct
  

• Build an Enabling Workplace
  

• Build Capability
  

• Manage Performance
  

• Accountability
  

• Lead with Humility 
  

Experience, Qualifications Required

• 12+ years of experience  
  

• Enterprise Portfolio Management 
  

• Leading and managing teams in multiple technologies  
  

• In-depth understanding and experience of the SDLC 
  

• Previous in-depth experience with upselling and key account management  
  

B. Tech / MCA is the minimum eligibility criteria 

Preferred 

• Leading and managing teams across multiple locations 
  

• PMP / Lean Sigma / Prince II Certification