Delivery Manager

Gurugram, India

This role is responsible for leading an account with high complexity involving managed services, large program delivery, represent us and deal with CXO/SVP of the client organization. Also accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.

Responsibilities and Duties

Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.
Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.
Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.
Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.
Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management.
Work with Project and Technology team to plan releases to augment customer experience and optimizing processes.
Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.
Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking and Negotiation and Influence

Technical Competences

Fundamental project management skills
Project management tools & techniques such as Wrike, Atlassian Jira, MS Project etc.
Excellent client-facing and internal communication skills
Worked in an agile environment
Working knowledge of SDLC and Architecture
Understanding of the latest and upcoming technology developments

Experience and Qualifications

Required

12+ years of experience
Enterprise Portfolio Management
Leading and managing teams in multiple technologies
In-depth understanding and experience of the SDLC
Previous in-depth experience with upselling and key account management
B. Tech / MCA is the minimum eligibility criteria

Preferred
Leading and managing teams across multiple locations
PMP / Lean Sigma / Prince II Certification

Why You Should Join OrangeMantra?


  • Professional development and career growth
  • Exposure to cutting-edge tools and technologies
  • Flexibility and creative liberty as a professional
  • A work culture comprising diversity and dynamism
  • Periodic rewards and recognitions for performers
  • Health insurance and other employer-provided benefits

What We Offer


At OrangeMantra, we continually encourage our colleagues to focus on what they are most passionate about.
Our colleagues’ passion and professional ambition have been crucial driving forces in our journey as an innovation-loving tech solutions company.

Creative freedom

People love to work at OM
because here they get
freedom of expression and
an opportunity to
show their creativity
as well.

Events & Celebrations

We are a team that works
together and plays together,
with regular virtual and
hybrid get-togethers,
and festive celebrations
on special occasions.

Rewards & Recognition

We understand that people love
to be appreciated and
this is something we do
well as we value
achievers and contributors.

Physical & Mental wellness

Wellness is a prime concern for
us, and we organize
regular health checkups
and fitness-focused
activities to promote a
healthy lifestyle.