Key Account Manager

Gurugram, India

Job Description :-

Key Account Manager to oversee the relationships of the company with its most important clients. The person will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. Building and maintaining strong relationship with strategic clients and identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.  

Responsibilities and Duties 

Key Responsibilities 

  • Develop trust relationships with a portfolio of major clients  

  • Acquire a thorough understanding of key customer needs and requirements

  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

  • Ensure the correct products and services are delivered to customers in a timely manner 

  • Serve as the link of communication between key customers and internal teams 

  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust 

  • Play an integral part in generating recurring sales that will turn into long-lasting relationships 

  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics  

  • Helping Marketing team with recorded written, audio or video Feedbacks of client. 


Functional Competencies 

  • Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence 

  • Business Development: Human-centred, Integration, OrangeMantra Representation 

  • Business Management: Results Focused, Partnership Management, Risk Management, Resource Management, Excellent Communication, Digital Awareness and Literacy 

Technical Competences 

  • Excellent client management skills

  • Worked in an agile environment 

  • People Management Competencies 

  • Managerial Courage  

  • Empathy 

  • Emotional Intelligence  

  • Accountability 

Experience and Qualifications  


  • 10+ years of experience  

  • Experience in managing budgets. 

  • Experience in sales and providing solutions based on customer needs 

  • Previous in-depth experience with upselling and key account management  

Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise

Why You Should Join OrangeMantra?

  • Professional development and career growth
  • Exposure to cutting-edge tools and technologies
  • Flexibility and creative liberty as a professional
  • A work culture comprising diversity and dynamism
  • Periodic rewards and recognitions for performers
  • Health insurance and other employer-provided benefits

What We Offer

At OrangeMantra, we continually encourage our colleagues to focus on what they are most passionate about. Our colleagues’ passion and professional ambition have been crucial driving forces in our journey as an innovation-loving tech solutions company.

Creative Freedom

People love to work at OM because here they get freedom of expression and an opportunity to show their creativity as well.

Events & Celebrations

We are a team that works together and plays together, with regular virtual and hybrid get-togethers, and festive celebrations on special occasions.

Rewards & Recognition

We understand that people love to be appreciated and this is something we do well as we value achievers and contributors.

Physical & Mental wellness

Wellness is a prime concern for us, and we organize regular health checkups and fitness-focused activities to promote a healthy lifestyle.