Job Description :-
Key Account Manager to oversee the relationships of the company with its most important clients. The person will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. Building and maintaining strong relationship with strategic clients and identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
Responsibilities and Duties
Key Responsibilities
Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating recurring sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Helping Marketing team with recorded written, audio or video Feedbacks of client.
Competencies:
Functional Competencies
Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence
Business Development: Human-centred, Integration, OrangeMantra Representation
Business Management: Results Focused, Partnership Management, Risk Management, Resource Management, Excellent Communication, Digital Awareness and Literacy
Technical Competences
Excellent client management skills
Worked in an agile environment
People Management Competencies
Managerial Courage
Empathy
Emotional Intelligence
Accountability
Experience and Qualifications
Required
10+ years of experience
Experience in managing budgets.
Experience in sales and providing solutions based on customer needs
Previous in-depth experience with upselling and key account management
Why You Should Join OrangeMantra?
- Professional development and career growth
- Exposure to cutting-edge tools and technologies
- Flexibility and creative liberty as a professional
- A work culture comprising diversity and dynamism
- Periodic rewards and recognitions for performers
- Health insurance and other employer-provided benefits
What We Offer
At OrangeMantra, we continually encourage our colleagues to focus on what they are most passionate about. Our colleagues’ passion and professional ambition have been crucial driving forces in our journey as an innovation-loving tech solutions company.
Creative Freedom
People love to work at OM because here they get freedom of expression and an opportunity to show their creativity as well.
Events & Celebrations
We are a team that works together and plays together, with regular virtual and hybrid get-togethers, and festive celebrations on special occasions.
Rewards & Recognition
We understand that people love to be appreciated and this is something we do well as we value achievers and contributors.
Physical & Mental wellness
Wellness is a prime concern for us, and we organize regular health checkups and fitness-focused activities to promote a healthy lifestyle.